Communication Skills on the Phone (II): Phone Etiquette for Answering Calls
If you are using the textbook: English for Communications, use this video in unit 4: Communications Skills on the Phone.
To carry out this activity you need the following materials:
1. Video: Phone Etiquette for Answering Calls. Length: 01:11 (see
Materials by Beatriz Papaseit Fernández and María Zabala Peña
Video by: Tracy Goodwin
When to carry out this video exercise:
If you are using the book English for Communications, you can carry out this activity at the end of section 1.2. in unit 4.
Do your students need a break? For a short video task on How to Deal with Telemarketers, go to this other blog HERE