Communication Skills on the Phone (I): Pitch, Tone and Inflection

If you are using the textbook: English for Communications,  use this video in unit 4: Communications Skills on the Phone

To carry out this activity you need the following materials:

 1. Video: Phone Etiquette: Pitch, Tone & Inflection. Length: 01:49 (see
Materials by Beatriz Papaseit Fernández and María Zabala Peña
Video Information:
Video by: Tracy Goodwin

You can also download the video from the following site:

When to carry out this video exercise:
 If you are using the book English for Communications, you can carry out this activity at the end of section 1.2. in unit 4.